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With our attention plans you will have years of experience in retail solutions. Our technical staff will work with your organization to help you maximize your investment.

Designed for stand-alone organizations (or with few transactions), but requiring a basic accompaniment of the Stellar platform.
Buy
7 Tickets
per month
Remote
Support
In-site
Support*
Free Access to
New Product Versions
Maximum time of
Attention by Case:
24 working hours.
Maximum time of
Answer by Case:
40 working hours.
* Upon submission and budget approval for each case..
Designed plan for organizations with IT inner support, but requiring a 2° or 3° level of support in the Stellar Platform.
Buy
15 Tickets
per month
Remote
Support
In-site
Support*
Free Access to
New Product Versions
Maximum time of
Attention by Case:
16 working hours.
Maximum time of
Answer by Case:
32 working hours.
* Upon submission and budget approval for each case.
Designed plan for organizations with IT department, but requiring a 2° o 3° level of support with immediate assistance in the Stellar Platform.
Buy
25 Tickets
per month
Remote
Support
In-site
Support*
Free Access to
New Product Versions
Maximum time of
Attention by Case:
12 working hours.
Maximum time of
Answer by Case:
16 working hours.
* Upon submission and budget approval for each case.
Created to leave in our hands all the support from the 1° to the 3° level of Stellar with immediate response, providing ongoing support to the IT department.
Buy
Unlimited
Tickets
Remote
Support
In-site
Support*
Free Access to
New Product Versions
Maximum time of
Attention by Case:
8 working hours.
Maximum time of
Answer by Case:
12 working hours.
* Upon submission and budget approval for each case.
Trust our experts the 7 days of the week and focus your efforts on the heart of your business. Make us your first Stellar support contact!
Buy
Unlimited
Tickets
Remote
Support
In-site
Support**
Free Access to
New Product Versions
Maximum time of
Attention by Case:
4 working hours.
Maximum time of
Answer by Case:
8 working hours.
Extended schedule the 7 days of the week from 8:00 to 20:00
* Upon submission and approval of budget for each case.